A. The hotel assigned five-bed room for her.
B. The hotel offered a special package to her.
C. The hotel confused her with another guest.
D. The hotel was overbooked for that evening.
A. The twelfth.
B. The thirteenth.
C. The fourteenth.
D. The fifteenth.
A. She wanted to receive an apology from the hotel manager.
B. She wanted to get additional discount.
C. She wanted to receive the free coupon for the room right away.
D. She wanted to stay away from this hotel.
W: Hi. I am Alice Wilson. I have a reservation for tonight.
M: Okay. Ms. Wilson. Thats a room for five, and...
W: Excuse me? You mean a room for five dollars? I didnt know this special offer.
M: No. According to our records, a room for five guests was booked under your name.
W: Hold on. There must be some mistake.
M: Okay. Lets check this again. Ah, Ms. Alice C. Wilson for tonight...
W: My name is Alice Wilson.
M: Okay. Let me check this again. Oh. Okay. Here we are. Alice Wilson. A room for one for the 13th...
W: Oh, wait! It was for tonight. Not tomorrow night.
M: Hum. I dont think we have any rooms for tonight. Theres a convention going on in town.
W: Come on! You must have something. Anything.
M: Well. Let me check my computer here. Ah!
M: There has been a cancellation for this evening. A honeymoon suite is now available.
W: Great. Ill take it.
M: But Ill have to charge you two hundred fifty dollars for the night.
W: I should get a discount for the inconvenience.
M: Well. The best I can give you is a ten percent discount plus a ticket for a free continental breakfast.
W: Hey. Isnt the breakfast free anyway?
M: Well, only on weekends.
W: I want to talk to the manager.
M: Wait, Ms. Wilson. I think I can give you an additional 15% discount and Ill throw in a free room for the next time you visit us.
W: Thatll be a long time.
Questions 22 to 25 are based on the conversation you have just heard.
22. What was the problem with the womans reservation at the beginning?
解析：男士说，女士以Alice C. Wilson的名字订了一个5人的房间，女士说自己的名字是Alice Wilson。可见是酒店混淆了客人的名字，造成失误。故答案是C。选项的关键词包括hotel, room, package, guest，且前三个选项都提到了her，可猜测题目与女士入住酒店有关。
23. For what day did the woman make a hotel reservation?
24. How much is the initial discount on the honeymoon suite the man offers?
25. What did the woman think of the mans last offer?
解析：男士说等女士下次光临的时候给她免费的房间，女士说，要我再来光顾你们的酒店，那是很久以后的事了，意指对该酒店避而远之，故答案是D。选项都包含She wanted to，猜测题目与女士的意愿有关，对象可能是酒店，因为A、D提到了hotel。另外，从apology, stay away可知女士对酒店的服务不满意。确定听音重点，边听录音边做好笔记。